How long will it take for an award to be done?

"Normal" production time is 5 to 10 business days, larger quantities may require more time. Some items such as bronze tablets , may require additional time and promotional products and clothing generally take 10 business days from art approval. A "delivery date" will be confirmed with each order. Please be sure to inform us of your event date.

Special "Rush" services are available on most items for a nominal fee.

Can you deliver my order when it is complete?

Yes. We ship around the world. So whether you need it delivered "down the street" or around the world, we'll be able to accommodate. There will be a shipping charge assessed and we will add the cost of the freight to your invoice.

Are you able to produce custom designed awards?

Yes. Using our creative resources, we can design and execute an award that will be unique to your organization. We maintain a complete art department, as one of the important services offered to our customers. Custom awards are a large part of our business. Let us turn your concepts into reality. Challenge us by contacting us today!

Do you discount for organizations or for large quantities?

Yes. Awards and ad specialties have certain "economies of scale" that allow for quantity discounts. Also with our buying group affiliation we are able to pass along substantial savings to our customers.

Do you have a catalog that you can send out?

We have a number of catalogs available that cover the various markets and product lines that we manufacture. Let us know what your specific need is and we will send the appropriate catalog.

Can we place the order for our awards over the phone?

Yes. Although we prefer that you either fax or e-mail the copy for the awards to prevent any misspellings. For accounts with established credit we can invoice you for the awards. For new or COD accounts we accept American Express, Master Card or Visa.

Where are you located, and where is the closest showroom?

We are located at 323 Horton Street, London Ontario. This is also where our showroom is located.

Do you have our logo on file?

Most probably, yes. If not mail, e-mail or drop off camera-ready artwork of your logo and we'll reproduce your logo on just about anything you can imagine. If you do not have "camera ready" of your logo, we can take your "stick-man" drawing and make it into "camera ready" for you with our fully staffed graphics department for a small fee.

What if my awards are damaged or engraved incorrectly?

In the event we make an error, we will replace the incorrect pieces(s) as quickly as possible at our expense. In the event that the error was on your part (i.e. incorrect spelling of a name) we will still replace the incorrect piece(s) as quickly as possible for a nominal fee. Regardless of the error we will make every effort to have the corrected awards to you in time for your presentation.

Yes. We have done a number of small and large; non-descript and high profile installations, recognizing the unselfish gifts of many individuals and organizations. We can work in any number of mediums from Glass, Wood, Corian, Metal, Stone or whatever the design will call for.

Do you produce custom embroidered or silkscreen sportswear?

Yes. We supply any type of personalization process, which include personalizing of clothing and sportswear items, quickly and accurately.

Do you produce custom promotional products?

Yes. Given sufficient time and some quantity we can design, manufacture and deliver any type of custom product you could imagine promotional product or award product.

Do you offer company store websites and fulfillment?

Yes. We can build, maintain and fulfill your company website for promotional product or recognition distribution. We have programmers on staff to allow for quick and efficient implementation of your internet based needs. We have the warehousing and the systems in place to handle the storage and the fulfillment of these needs.